FAQ

If you can’t find the answer to your question please contact us

 

FAQ

The mat is 100% Polyester Felt with a Polymer coating. As with most products keep away from naked flame or excessive heat. PLEASE WATCH OUR HOW TO VIDEO

You simply unroll the mat on lay it on a flat surface, smooth down edges. Place your item on or near the metric or imperial scale axis and photograph it. WATCH OUR HOW TO VIDEO

Unroll the mat with the smooth side up, you can lean it against a table, hang it from a door using clips or hanger

Roll the mat with the design on the inside and store upright or lying flat. Ideally as with many products away from heat, damp and strong sunlight to avoid discolouration

You can wipe the polymer side with a soft damp cloth using a mild detergent such as fairy liquid (or other detergent) and using a soft hand brush on the felt side.

 

PayPal or Bank Transfer  - please email finance@pitchandgate.co.uk for Pitch & Gate RBS Accountdetails

£6 Flat rate delivery within UK & Northern Ireland
Outside UK - please contact us at finance@pitchandgate for delivery charges

You can return your My Measure Mate for a refund, within 14 days of receiving it.

Sorry but we do not offer refund outside of the UK
We will refund the price you purchased your item at excluding delivery charges
Refund will be issued after My Measure Mate return has been inspected.
The mat is your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way!
We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that the mat is returned to us in an unsuitable condition, we may have to send it back to you.